Now this is bad customer support...

[strife]

https://t.co/KaWY3gCyWb

This is part 3 of a multipart video series done by Linus Tech Tips where they had one of their non-tech savvy employees do a secret shopper and buy a $1500 pre-built PC from Alienware, HP Omen, iBuyPower, Origin and Maingear.  They review the various stages of the process from ordering, tech support, what they actually got for the money, etc.

This episode was covering the tech support experience where they removed 1 of the 2 sticks of RAM so it only showed has having access to half the memory that was purchased.

The iBuyPower guy at the linked portion above just blew me away.  The first episode was interesting as well.

Yea that's pretty brutal. I mean I can understand not wanting to try and deal with explaining it to someone who isn't computer savvy... but that's obviously part of the job and he should have at least tried.

My computer is actually from iBuyPower.  When I first got it, the PSU was bad and they sent me a new one with no issues.  My computer is about to hit 10 years old in March!  When I first bought it, I promised my wife it would last me at least 10 years... and it has(so far)... minus a few video cards, and upgraded hard drives...  case fans... ram sticks...